Refund policy

Returns and Refunds

Last updated: 9 August 2026

Your 7-day right to change your mind

Under Moroccan consumer law (Law 31-08), you have 7 days from the day you receive your order to change your mind. You do not need to give us a reason.

The product must be unopened and unused, with its seal and outer packaging intact. Contact us before sending anything back so we can confirm the return and give you the address. Once we receive it and confirm its condition, we refund you within 14 days by your original payment method. For cash on delivery orders we arrange the refund with you directly, by bank transfer or as store credit, whichever you prefer.

Products that have been opened

For hygiene and safety reasons we cannot accept the return of a product whose seal has been broken or which has been used. This is standard for skincare, and it protects every customer who buys from us. If you are unsure which product suits your skin, message us before you order. We would rather help you choose correctly than have you buy the wrong thing.

If something arrives damaged, wrong, or missing

That one is on us and we will fix it.

Contact us within 7 days of delivery with your order number and a photo of the item and its packaging. We will send a replacement at no cost or refund you in full including delivery, whichever you prefer. We cover the return shipping.

If a product does not agree with your skin

We formulate for sensitive skin, but every skin is different. If you have a reaction to one of our products, stop using it and contact us within 14 days of delivery. We will exchange it for another product in the range or issue store credit. We would rather find you the right product than lose your trust.

Reach us

Contact@bubeauty.net · We reply within one business day.